Corporate
And Other Training
MANAGEMENT TRAINING
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Dealing with Conflict at Work (3 hours)
Topics:
• Identify reasons why conflict occurs at work
• Identify how people react to un-expected situations
• Identify strategies for approaching conflict situations
• Dealing with challenging people at work
• Mediation – or when is it time to call the boss?
• How to minimize workplace conflict
Included in this session are a variety of handouts.
Cost: $495.00 (incl. GST)
Participants: minimum 6 – maximum 15
Building Teams (3 hours)
Topics:
• Reflect on your team’s performance levels
• Discuss team strengths and weaknesses
• Setting goals and objectives
• Giving the job to the one who can “do it”
• Measuring team performance
• Training=Top Performance=Feedbacks (Rewards) = High Morale
= Job Satisfaction=Staff Retention=Growth
Included in this session are a variety of handouts.
Cost: $495.00 (incl. GST)
Participants: minimum 6 – maximum 15
Management Skills Update (3 hours)
Topics:
• Defining our role as managers
• Job description vs. what we actually do
• Hours at Work vs. Hours Worked
• What determines management behaviour?
• Measuring performance
Included in this session are a variety of handouts.
Cost: $495.00 (incl. GST)
Participants: minimum 6 – maximum 15
All courses are facilitated by experienced training professionals
(see Our Team) who have a passion for imparting their own personal
knowledge and experience in assisting participants.
An evaluation is also completed by all participants in order to
assess the success of the course and to identify areas of improvement.
Courses can be tailored in terms of content and length to accommodate
particular training needs.
HOSPITALITY SERVICES
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Wine and wine service (3 hours):
Topics:
• Introduction to wine production in Australia (including
winery regions)
• Introduction to white wine varieties
• Introduction to red wine varieties
• Marrying food and wine (including wine tasting techniques)
• Basic selling techniques (or how to make appropriate recommendations
to your customers)
Included in this session are a variety of handouts for future reference
and tasting of wine samples (3 whites, 3 reds)
Cost: $495.00 (incl. GST)
Participants: minimum 6 – maximum 15
Spirits and Liqueurs – Product Knowledge Update (3 hours):
Topics:
• Introduction to spirits - production and varieties
• Introduction to liqueurs - production and varieties
• Drink making techniques (including build, shake, blend and
layer)
• Basic selling techniques (or how to make appropriate recommendations
to your customers)
Included in this session are a variety of handouts.
Cost: $495.00 (incl. GST)
Participants: minimum 6 – maximum 15
ENTRY LEVEL TRAINING PROGRAMS
Hospitality
We offer two full day workshops to allow participants with no previous
experience in this industry to gain basic knowledge of café/restaurant
service styles and skills requirements. Participants may choose
one or both workshops to gain full benefit in preparation for their
future employment.
Workshop 1 – Café / Restaurant Service
Topics:
• Identifying various styles of service in the food and beverage
industry (including menu styles)
• Identifying the food and beverage attendant’s job
responsibilities
• Planning for service times
• Co-ordinating service of tables – including plate
carrying techniques, order taking, communicating with kitchen staff,
clearing tables and selling techniques
• Identifying pressure points at work
• Dealing with difficult situations
• Table service role plays
• Discussing career paths and other opportunities
Included in this session are a variety of handouts. Part of the
training session will take place in a restaurant.
Cost: $110.00 (incl. GST)
Participants: minimum 6 – maximum 15
Workshop Dates: January 2006, March 2006
*Please email us if you wish to receive priority notification of
this workshop (link to email enquiry)
Workshop 2 – Bar Operations
Topics:
• Identifying various styles of bar operations
• Identifying a bar attendant’s basic job responsibilities
• Product knowledge – identifying basic spirits, liqueurs,
mixers and garnishes
• Basic spirit mixing techniques (including cocktail making)
• Introduction to Ready to Drink (RTD) products
• Introduction to beer and beer tap operation
Cost: $110.00 (incl. GST)
Participants: minimum 6 – maximum 15
Workshop Dates: January 2006, March 2006
*Please email us if you wish to receive priority notification of
this workshop (link to email enquiry)
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